ELECTROMAKER STORE FAQ'S

RETURNS & REFUNDS

Returns are normally accepted when completed within 30 days from the date of shipment. This does not include items identified as "NCNR", "Non-Cancelable/Non-Returnable" ("Non-Standard Products"), Downloadable Software ("Digital Delivery"), or governed by a Purchase Agreement Letter.

Orders placed on the Electromaker shop are shipped directly from the Mouser warehouse located in Mansfield, Texas, USA. Only products originally shipped from Mouser should be returned to Mouser. All others will be promptly quarantined and disposed of or returned to the customer. By a Customer returning products to Mouser, the Customer certifies that the products were purchased from Mouser and there has been no substitution in whole or part of same product from another supplier, distributor, or other such source of the product. The return should be in the original packaging and in unused condition (except defective). ESD or moisture-sensitive products should not be opened except under controlled conditions.

Return Freight charges must be prepaid; we will not accept COD shipments.

Some products may require that they be returned directly to the manufacturer.

To obtain a return authorization number, complete a Return Merchandise Authorization form or email us (support@store-electromaker.io). Your customer service representative will give you a return authorization number and the correct return address for your merchandise.

SHIPPING RATES & INFORMATION

Shipping rates for your order can be found in the shopping cart during checkout.

Typically, orders received by 2pm CST ship the same day, and transit is typically 1-5 days depending on location. Transit time is based on the carrier and shipment method.

SHIPPING RATES AVAILABLE

• UPS Ground
• UPS 2 Day
• UPS Next Day

• FEDEX International Priority
• UPS World Wide Express
• DHL International Express
• UPS WorldWide Express Saver

We offer free worldwide shipping if you spend over $40 or $50 depending on your location.

CARRIER TRANSIT TIMES:

UPS: https://www.ups.com/ca/en/shipping/international/services.page

FEDEX: https://www.fedex.com/en-us/shipping/services.html#

DHL: https://www.dhl.com/us-en/home/our-divisions/ecommerce-solutions/shipping/international-shipping.html

WHERE DO WE SHIP FROM?

All of our products are shipped from our main warehouse which is located in Mansfield, Texas, USA

BACKORDER SHIPPING

If more than one shipment is necessary to complete your order, Mouser will, in most cases, offer a discounted UPS Ground or FedEx Ground rate. At the time of checkout, you will be able to choose the backorder shipping method and see any associated costs.

SHIPMENT NOTIFICATION

Once your order has been processed for shipment, you will receive an e-mail advising you of the shipping status of your order and its tracking number, if applicable. When the tracking numbers are present, you can click on the link and it will take you directly to the carriers' website so that you can track your order.

Note: It may take up to 24 hours before carriers will display tracking information.

SHIPMENT TRACKING

You will receive an e-mail confirmation as soon as your order ships. On this confirmation will be a link that will take you directly to the freight carrier's website so that you can track your order online. From our order history page, you can also locate the tracking number at the bottom of your invoice and this is also a link to track your package.

PAYMENT METHODS ACCEPTED:

• MasterCard
• Visa
• Discover
• American Express

MY ORDER IS TAX-EXEMPT - HOW DO I PLACE AN ORDER?

Simply place your order as usual to create your account. Once you have placed your order, please email confirmation to support@store-electromaker.io and include your order number and an attachment of your tax exemption form so that we may link it to your account. When placing an order on our website the order will appear as if you will be paying taxes on the order. However, once your order ships and the credit card is charged no taxes will be charged.

HOW IS MY INFORMATION USED AND STORED AFTER I PLACE AN ORDER IN THE SHOP?

All orders placed on electromaker.io are processed by Mouser Electronics. This includes payment, fulfillment, refunds, and returns.

If you choose to create an Electromaker account after placing an order, your login and profile information will be stored in the Electromaker database. All other information you submit during the ‘checkout’ process is held in the Mouser Electronics database. This includes personal information such as shipping and billing addresses. This data is only used to process your order and will never be shared with any third parties.

The privacy policy that relates to the Electromaker store can be found here: https://store.electromaker.io/privacy.aspx

HOW TO CONTACT US

Please contact us if you have any questions:

Email: support@store-electromaker.io