ELECTROMAKER STORE FAQ'S
RETURNS & REFUNDS
Returns are normally accepted when completed within 30 days from the date of shipment. This does not include items identified as "NCNR", "Non-Cancelable/Non-Returnable" ("Non-Standard Products"), Downloadable Software ("Digital Delivery"), or governed by a Purchase Agreement Letter.
Orders placed on the Electromaker shop are shipped directly from the Mouser warehouse located in Mansfield, Texas, USA. Only products originally shipped from Mouser should be returned to Mouser. All others will be promptly quarantined and disposed of or returned to the customer. By a Customer returning products to Mouser, the Customer certifies that the products were purchased from Mouser and there has been no substitution in whole or part of same product from another supplier, distributor, or other such source of the product. The return should be in the original packaging and in unused condition (except defective). ESD or moisture-sensitive products should not be opened except under controlled conditions.
Return Freight charges must be prepaid; we will not accept COD shipments.
Some products may require that they be returned directly to the manufacturer.
To obtain a return authorization number, complete a Return Merchandise Authorization form or email us (support@store-electromaker.io). Your customer service representative will give you a return authorization number and the correct return address for your merchandise.
SHIPPING RATES & INFORMATION
Shipping rates for your order can be found in the shopping cart during checkout.
Typically, orders received by 2pm CST ship the same day, and transit is typically 1-5 days depending on location. Transit time is based on the carrier and shipment method.
SHIPPING RATES AVAILABLE
Domestic:- UPS Ground
- UPS 2 Day
- UPS Next Day
- FEDEX International Priority
- UPS World Wide Express
- DHL International Express
- UPS WorldWide Express Saver
We offer free worldwide shipping if you spend over $40 or $50 depending on your location.
CARRIER TRANSIT TIMES:
UPS: https://www.ups.com/ca/en/shipping/international/services.page
FEDEX: https://www.fedex.com/en-us/shipping/services.html#
WHERE DO WE SHIP FROM?
All of our products are shipped from our main warehouse which is located in Mansfield, Texas, USA
BACKORDER SHIPPING
If more than one shipment is necessary to complete your order, Mouser will, in most cases, offer a discounted UPS Ground or FedEx Ground rate. At the time of checkout, you will be able to choose the backorder shipping method and see any associated costs.
SHIPMENT NOTIFICATION
Once your order has been processed for shipment, you will receive an e-mail advising you of the shipping status of your order and its tracking number, if applicable. When the tracking numbers are present, you can click on the link and it will take you directly to the carriers' website so that you can track your order.
Note: It may take up to 24 hours before carriers will display tracking information.
SHIPMENT TRACKING
You will receive an e-mail confirmation as soon as your order ships. On this confirmation will be a link that will take you directly to the freight carrier's website so that you can track your order online. From our order history page, you can also locate the tracking number at the bottom of your invoice and this is also a link to track your package.
PAYMENT METHODS ACCEPTED:
- MasterCard
- Visa
- Discover
- American Express
HOW TO CONTACT US
Please contact us if you have any questions:
Email: support@store-electromaker.io
Phone: +1 (682) 518-7053
Business Address: Electropages Media Ltd., 3 Winchester Place, Poole, Dorset, BH15 1NX, United Kingdom