RETURNS & REFUNDS
Returns are normally accepted when completed within 30 days from the date of shipment. This does not include items identified as "NCNR", "Non-Cancelable/Non-Returnable" ("Non-Standard Products"), Downloadable Software ("Digital Delivery"), or governed by a Purchase Agreement Letter.
Orders placed on the Electromaker shop are shipped directly from the Mouser warehouse located in Mansfield, Texas, USA. Only products originally shipped from Mouser should be returned to Mouser. All others will be promptly quarantined and disposed of or returned to the customer. By a Customer returning products to Mouser, the Customer certifies that the products were purchased from Mouser and there has been no substitution in whole or part of same product from another supplier, distributor, or other such source of the product. The return should be in the original packaging and in unused condition (except defective). ESD or moisture-sensitive products should not be opened except under controlled conditions.
Return Freight charges must be prepaid; we will not accept COD shipments.
Some products may require that they be returned directly to the manufacturer.
To obtain a return authorization number, complete a Return Merchandise Authorization form or email us (email@example.com). Your customer service representative will give you a return authorization number and the correct return address for your merchandise.
WHERE DO WE SHIP FROM?
All of our products are shipped from our main warehouse which is located in Mansfield, Texas, USA
If more than one shipment is necessary to complete your order, Mouser will, in most cases, offer a discounted UPS Ground or FedEx Ground rate. At the time of checkout, you will be able to choose the backorder shipping method and see any associated costs.
SHIPPING RATES & INFORMATION
Shipping rates for your order can be found in the shopping cart during checkout.
DOMESTIC SHIPPING (US)UPS Ground UPS 2nd Day UPS Next Day
INTERNATIONAL SHIPPING RATES
We also offer worldwide shipping which is free if you spend over $40 or $50 depending on your location. We use one of the following shipping services based on your location:
- DHL WORLDWIDE PRIORITY EXP
- FEDEX INT'L PRIORITY
- UPS WW EXP SAVER
- UPS WORLDWIDE EXPRESS
Once your order has been processed for shipment, you will receive an e-mail advising you of the shipping status of your order and its tracking number, if applicable. When the tracking numbers are present, you can click on the link and it will take you directly to the carriers' website so that you can track your order.Note: It may take up to 24 hours before carriers will display tracking information.
You will receive an e-mail confirmation as soon as your order ships. On this confirmation will be a link that will take you directly to the freight carrier's website so that you can track your order online. From our order history page, you can also locate the tracking number at the bottom of your invoice and this is also a link to track your package.
PAYMENT METHODS ACCEPTED:
- American Express
HOW TO CONTACT US
Please contact us if you have any questions:
Phone: +1 (682) 518-7053
Business Address: Electropages Media Ltd., 3 Winchester Place, Poole, Dorset, BH15 1NX, United Kingdom